A ticketing system is the most popular means of communication that hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to handle a problem that requires a certain period of time to examine or that needs to be forwarded to a server admin. In this way, all comments added by either side will be stored in the exact same place in case somebody else wants to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you will need to sign in and out of no less than 2 accounts to carry out a specific procedure or to contact the company’s help desk support staff. If you desire to manage a couple of domain names and each one of them is hosted in its own account, you will have to use even more accounts at the same time. Besides, it may take a considerable span of time for the provider to answer your ticket request.

Integrated Ticketing System in Web Hosting

Our Linux web hosting packages come with an integrated support ticket system, which is an integral part of our custom-built Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia allows you to manage everything related to the hosting service itself in one location – payments, web files, e-mails, tickets, etc., avoiding the need to use different admin interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with just a few clicks without the need to log out of your Control Panel. During the process, you can pick a category and our system will offer you a variety of informational articles, which will supply you with additional info and which may help you fix any particular issue even before you open a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting packages, which suggests that you will not require a different platform to contact our client support staff – you can do this on the spot if you face an issue. Submitting a new ticket requires a couple of mouse clicks and finding an older one is just as easy. Using our clever search option, you can quickly find any ticket that you have opened in the past. You can submit a ticket at any point in time since our tech support engineers are working day and night and reply in less than 60 minutes, even though it rarely takes this much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in a single place and you can just forget about having to log in and out of two or more platforms to solve a simple issue.