If you ever encounter a problem with your website and are incapable of solving it yourself, ask the respective web hosting provider’s help desk team to assist you to bring the website back online. A speedy resolution would be the best-case scenario, but a lot of companies answer within 24 hours and even more, all the more so if you are doing business with a reseller. Even if your problem can be sorted out quickly, your website may not function satisfactorily or it may not be available whatsoever for a longer span of time, so you may lose prospective clients because it is extremely unlikely that anybody would be happy to go back to a website that is faulty. That said, you ought to make certain not only that you can get in touch with your web hosting provider, but also that they can respond and help you in a well-timed fashion. If a software app update does not go as planned or if you erase something unintendedly, for example, the website must be restored speedily in order to prevent elongated unreachability.

One-Hour Response Guarantee in Web Hosting

Our Linux web hosting packages offer a 1-hour reply time guarantee, which goes to say that no matter what enquiry or difficulty you may have, we’ll always be there to lend a hand. In reality, it seldom takes more than half an hour to get a problem solved or a question answered, and this is valid for both pre-sales and technical matters. Our support staff reps will be at your service 24x7, even on public holidays and weekends, which goes to say that you’ll obtain timely assistance whenever you need it. We understand just how costly time can be, so by the time we respond to your e-mail or ticket, we’ll have probed into the issue and, if we haven’t worked out a solution, we’ll give you more info about what you have to do on your end – if the circumstances require this. With our support services, you can be sure that there will be somebody to help you out right away, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you submit a support ticket from your hosting Control Panel or send an email connected with your semi-dedicated server, you will receive an answer within no more than 1 hour. You can get in touch with us whenever you need in regards to technical, general or billing matters and given that we’re available to you around the clock, you will invariably obtain help in a timely manner. Depending on the specific question or issue, we’ll provide you with more information, solve the problem if it’s been caused by something that’s within our reach or tell you what actions to take if you need to alter a certain setting for a software app that we do not have access to. You can just forget about waiting around for a day for each single answer. In fact, in the majority of cases we reply to emails and tickets within 20 to 25 minutes max.