The availability of the customer and tech support that a web hosting company provides can tell you a lot about the services that they offer as well. When you're allowed to use just e-mail messages or tickets, you have most likely found some reseller and not the actual web hosting provider. When this is the case, you will probably have to wait for a couple of days so as to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real website hosting company for additional assistance. If the provider can provide different ways of communication with short response time which are available at any time, they're almost certainly the top provider, not just a reseller. Which means that you'll enjoy timely assistance and quality support as they'll have immediate access to the servers where your account is. Whatever the issue - sales or technical, it's generally better to get hold of your web hosting company directly via your favourite way of communication.

24/7 Customer Support in Web Hosting

We acknowledge the importance of receiving assistance right away, so our web hosting services come with 24/7 technical support along with several means of contact. If you don't have an account yet, you can easily give us a call or use our live chat and consult with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up ordering a service which you can't use. In case you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs additional investigation. Unlike the majority of providers that you can find today, we answer to all tickets within one hour, so you won't need to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you will be able to take advantage of our 24/7 support services even on official holidays. All of your websites will be available constantly and so will we. With a number of communication options, you will be able to choose the best method to contact us and inquire about our services in case you don't have an account yet, or request assistance in case you're already one of our customers. You're able to give us a call, have a chat with a live consultant, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options come with a one-hour reply time warranty, even though it rarely takes over 20 min to get assistance no matter the complexity of the problem. With our customer and tech support services, we'll be there for you whenever you need us, not a couple of days later.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server plans that we offer include 24/7 support through different means of communication and with a 1-hour maximum reply time guarantee. When you want to learn more about the plans or you have some billing or general questions, you can call one of the local numbers that we have globally or you could use our live chat support and talk to a live representative. For solely tech difficulties that require some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an e-mail message, as these channels are more appropriate to track a certain issue. The response time for them rarely is more than half an hour, therefore you can forget all about having to wait for an entire day in order to receive assistance. Our support service is available for any server-related issues, including the pre-installed software. When you want assistance for third-party applications, you can consider obtaining the Managed Services upgrade that we provide for all plans.