Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Every single assistance request you send to us will be responded to within maximum one hour. If for any reason whatsoever your trouble ticket or e–mail requires additional assistance from a server administrator, we’ll without delay forward it and leave a note to inform you that your case is being worked on. If you take advantage of the Optional Managed Services package, any of the server management services included there will be performed at a time of your liking.

  • Top quality support service

  • An Outstanding Customer Care Service

  • We will be available to you 24/7 to answer any enquiries that you may have about our Site Control Panel or any of the apps that we have installed for you on the dedicated hosting server. In case you also need support tackling server management procedures, examine our Optional Managed Services package, which includes data backup disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped our Site Control Panel with an in–depth knowledgebase, which offers comprehensive explanations of its features and functionalities. What’s more, we have made exhaustive video tutorials that will further explain to you how to perform a given operation or solve a regularly experienced issue. The instructional articles and the tutorial video clips are readily reachable from each Site Control Panel section through the Videos and Help buttons in the upper right corner.