Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Site Control Panel you will find an in–depth Help section featuring numerous how–to articles and commonly asked questions. They are contributed by our support team of skillful techs. Simply type in your question and our intelligent system will return the most suitable answer.

  • Top quality support service

  • Instructional Videos

  • If you want to see how a task is executed or how an issue is taken care of, rather than just reading about it, then examine our selection of step–by–step video tutorials. They cover various issues and will help you swiftly understand how to work with the Site Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 help desk service and include a sixty–minute ticket response time guarantee. Our well–trained techs will be online for you 24–7 and will sort out any problem that you might possibly stumble upon within maximum sixty minutes after the support ticket submission. Normally, an answer will be provided to you within 20 minutes.