1 hour ticket response
We are dedicated to providing a prompt and proper response to each tech support ticket posted by a user. Our experienced customer service team representatives will examine your question and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, our average tech support ticket response time has proven to be 20 minutes.
A Top–Class Customer Support Service
Our technical support team representatives have substantial experience in the Linux web hosting packages market and are experienced enough to provide a rapid solution to your problem. If, however, the issue at hand is not within the competence of a technician, the trouble ticket will be sent to a developer or administrator for additional assistance.
An Easy–to–Navigate Help Center
Incorporated into the Site Control Panel is an easy–to–browse Help Center, which offers you a variety of sources of information. You can search through a constantly updated knowledgebase offering web hosting account administration articles and web site management articles, watch the how–to video tutorials or take a look at the F.A.Q. database.
